Privacy Policy

Privacy Policy

This policy governs how KHEL KHAZANA collects, uses, shares, and protects the personal information disclosed to us by Users in the course of their usage of the Platform, and forms an integral part of the Terms of Service between KHEL KHAZANA and you. Accordingly, you are advised to read this Privacy Policy carefully before accessing the Platform.

• When you register on the Platform, you will be required to provide us with your name, location, email address, mobile number, display picture, social media account ID, and other relevant profile information. Additionally, you may be required to provide your bank account details when you make use of the add cash or cash withdrawal options for Cash Games, and your Permanent Account Number (PAN) when you use the cash withdrawal option, where applicable.

• When you conduct a cash transaction involving your Account, we receive and record information about it, including the payment method employed, the sum deposited to the Account, and the time and date of the transaction.

• We automatically collect certain information from you when you use the Platform, including your IP address, location, other unique device identifiers, your browser type, language, the URL of the website which you may have used to reach our Platform, and cookies.

• Any communication you have with our customer service team may be recorded and saved.

Use your information:

Facilitate your participation in various games and events on the platform; send you service-related emails and communications, including notifications about changes to our policies or services; and promote our services or the goods and services of our group companies, affiliates, and subsidiaries to you. Process cash transactions to your rummy Account and enable Withdrawals, (where applicable). Perform internal tasks like troubleshooting, data analysis, testing, research, statistical, internal training, and quality management in order to improve the Platform, enhance future game developments, and make advertisements more relevant. Handle support requests, including investigating a transaction or issuing a refund (where applicable).

These analyses are averaged and don't apply to any particular User. Verification of Users and their accounts; evaluation of the impact of the promotions and advertisements we serve to you and others; personalization of the Platform for you, including any promotions and advertisements that may be directed at you; customer service; and enforcement of our platform policies.

We may use your personal information for the purpose of testimonials and other promotions.

Age Information

The Platform is not designed for the person under the age of 18, and we do not knowingly collect or solicit any information from or permit the registration of anybody under the age of 18 on the Platform. Users must be of legal age and reside in a jurisdiction where online gaming is legal.

How we store your Information

The information collected by us from Users of the Platform is securely stored and processed on servers located in India.

Some of our affiliates and/or service providers may store or process information in jurisdictions other than India.

How we share your information

If forced to do so by law or if it is reasonably necessary, we may provide your information to law enforcement, government officials, or other organisations to:

Enforce our Platform Policies, including looking into any possible infractions; comply with any legal obligation, demand, or request from governmental or judicial authorities;

As required or permitted by law, KHEL KHAZANA, our Users, third parties, or the public must take steps to identify, prevent, or otherwise address security, fraud, or technical issues as well as to protect their rights, property, or safety. This includes exchanging information with other businesses and organisations for the prevention of fraud.

Retain your information

We retain your information for as long as is necessary to provide you with our services; thereafter, we may retain your information to comply with our legal obligations, resolve disputes and enforce our agreements, and to protect KHEL KHAZANA’S legal rights, subject to limitations under applicable law.

Your rights and preferences

You may access and update the personal information that you have provided to us by logging into your KHEL KHAZANA Account, and using the options available therein, though this may be restricted in instances where you are not able to verify your identity or there is any suspicious activity associated with your account.

You have the right to withdraw or decline your consent to the collection of any information you